Shipping policy

Thank you for shopping with Escatto! We’re committed to getting your coffee to you as quickly as possible.

Processing Times
All orders are processed within 1–3 business days, excluding weekends and holidays.

Shipping Carriers 
We currently ship across Canada via trusted carriers like Canada Post, UPS, and Purolator.

Local Pickup & Delivery
We offer local delivery and free pickup within postal code S0C 2B0.

Local Pickup - Free
We'll text or email you when your order is ready. Our store address is 100 Industrial Drive, Oxbow, SK, S0C2B0.

Local Delivery - $5 
We will text or email you when your order is ready. This service is only available for postal code S0C 2B0.

Order Tracking
Once your order has shipped, you'll receive an email with a tracking number. You can use this to follow your shipment until it arrives at your door.

Shipping Costs
Shipping rates are calculated at checkout based on your location and the weight of your order.

Address Accuracy 
Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses.

Delays & Exceptions
We are not liable for shipping delays due to:
- Weather
- Carrier disruptions
- High-volume seasons (e.g., holidays)

If your order is significantly delayed, please contact us at admin@escatto.com, and we’ll do our best to help!

Questions? 
If you have any questions about shipping or your order status, reach out to us at admin@escatto.com. We're happy to help!